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Terms & Conditions

Welcome to www.bestofhampshire.co.uk

1. GENERAL

The use of this website is governed by these Terms and Conditions.  By accessing this website or making any purchase form Best of Hampshire Ltd (hereby referred to as B of H) you agree to be bound by these Terms and Conditions & Cookie policy and such other policies we notify you of.  There is nothing in these Terms and Conditions that affects your statutory rights, either as a consumer or otherwise.

These General Terms and Conditions govern the sale of goods by us, Best of Hampshire Ltd, to you the customer, by telephone, email and via our website at www.bestofhampshire.co.uk and will form the basis of the contract of sale between us.  Please read them carefully before placing your order with as you will be deemed to be bound by them.

B of H reserves the right to change, modify, substitute or remove without notification, any information on this site as necessary.  We may amend these Terms and Conditions periodically by updating this page.

2. CONTRACT

Your orders are an offer to purchase goods  from us we will confirm receipt of your orders by sending you an email detailing your order (“Order Confirmation Email”) or otherwise confirming your order back to you: this is the point at which we accept your order and the contract is formed(subject to these terms and conditions).  The contract is completed when the goods are delivered (also subject to these Terms and Conditions)

3. AGE RESTRICTION

We only sell items to adults (i.e. those aged 18 years or over).  If you are under 18, you may use this website only with the involvement of a parent or guardian.  By placing an order with us it is confirmation that you are legal age.

By law we cannot sell products containing alcohol to persons under the age of 18.  Proof of ID may be requested.  By placing an order with us it is confirmation that you are of a legal age.  It is illegal to by restricted products if you are under age or for someone else who is under age.

Some of the items available to purchase form this website contain intoxicating liquor.  When you place an order for an alcoholic product using this website, you confirm that you are aged 18 or over.

4. ORDER

All order for our products made by you on the website or by telephone are subject to these Terms and Conditions.

5. PRODUCT AVAILABILITY

All items are subject to availability.  Where possible customers will be notified of the availability of each product on the “Shop” page.  In the event that the goods you have ordered are not in stock we will contact you by email as soon as possible and advise you of any alternative purchase option.  If these options are not satisfactory we will refund the full amount of any monies paid.  Our despatch time scales will be dependent on availability.

6. PRODUCT DESCRIPTION AND SPECIFICATIONS

We have made every effort to ensure that the goods displayed on this website and on any other marketing material conform to the descriptions and photographs.  The colours, specifications, dimensions and descriptions of items on the website and marketing materials quoted as accurately as possible.   We reserve the right form time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

7. AMMENDEMENTS

We make no agreement that once placed and paid for, an order can be amended.  If you wish to amend an order you must notify us by email as soon as possible and provided the order has not already been submitted to our Distribution Centre we will try to amend it.  Please state ORDER AMMENDMENT at the top of the email you send it and send it to sales@bestofhampshire.co.uk We also reserve the right to cancel or amend your order before the goods are despatched if the goods are no long in stock (See Substitution below).

8. SUBSTITION

B of H may substitute an item of item of equal or greater value than the original item listed, or issue a refund for the product if for whatever reason the item is unavailable.   Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by emailing us.  We will make refunds under these General Terms and Conditions within 14 days of items being returned to us or evidence supplied to us showing and stating that the items were unacceptable.  Please email contactus@bestofhampshire.co.uk

9. PRICE

Prices quoted on this website are in Pound Sterling and are provided on a per product basis and are inclusive of Value Added Tax at the current rate, and any other applicable taxes and duties.  .  Products might be subject to variation.  If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it.  If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders.

Prices quoted on this website do not include delivery charges, which are charged as an extra, as outlined, and added to the total amount payable during the checkout stage of the transaction process.  The total cost of your order is the price of the products plus the agreed delivery charges.

10. PAYMENT

We can accept payment by Visa, Electron, Solo, Maestro and Mastercard.  You will need to include all card information relevant to your form of payment.  We regret we cannot accept payment made by cheque.  Please ensure the payment details you provide are correct.  We cannot be held responsible for any delay caused by incorrect or invalid payment details being given.

Payments for goods must be made when the order is placed.  We will not reserve or despatch goods before payment is received.  Ownership of the goods will pass to you once we have received payment in full.  We cannot accept cheques or cash as payments online.  Please note we cannot guarantee the security of data when communicating with B of H via email or fax.  Accordingly, do not send us payment information by these methods.

B of H do not accept payment by cheque.

11. SECURITY

We take your security very seriously.  All order information is sent to us online via a secure server that uses SSL encryption. Your payment details are only handled by Global Payments and are not stored on our website or on our internal systems.  The payment process is also PCI DSS compliant and the Payment Card Industry Data Security Standards are a set of mandatory security requirements designed to ensure that merchants process, transmit and store cardholder data securely.

These services enhance your existing card account against unauthorised use when you shop with us.  To use this service you must first register with the bank, or other organisation that issued your card.  Once you’ve registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.

You can tell whether a page is secure as https will replace the http at the front of www.bestofhampshire.co.uk in your browser address window.  A small locked window will also appear in the address bar of your browser window.

Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.

Corporate order: in addition to the payment methods mentioned above, payment by bank transfer can also be accepted but please note that the order will not be confirmed, nor items reserved, until payment is received which can take up to 3 working days.

12. DELIVERY POLICY & CLAIMS

Goods purchased will be dispatched by B of H as soon as possible, this dependent on the availability of the products.  B of H uses a courier company for all deliveries, who will deliver within 1 or 2 working days depending on the courier.  B of H cannot be held responsible for any delay in delivery once the goods have been collected by the courier.  Good can only be delivered in the UK.

The courier company will require a signature on delivery unless you have nominated a safe place to leave the order if you are not present.

Claims for breakages or any other damage must be made to the carrier at the point of delivery and followed up in writing to B of H within 3 days of receipt.  We will be unable to offer refunds on order for breakages or other damage if you have notified us within this period.

13. CUSTOMER SATSIFACTION

B of H is dedicated to providing a high level of customer service and will adhere strictly to the current legislation and regulatory guidelines which govern the use of this website and the products we offer.

If you are dissatisfied with our products or services in any way, please do not hesitate to contact us on the “Contact us “page.  We shall endeavour to address any issues as soon as possible.

We would like to clarify if there is any issues with any of the products this will be passed on to the relevant supplier who will correspond with you directly.  Each individual supplier is responsible for any issues concerning their products.  B of H does not accept any liability relating to faults or quality of each individual product.  It is strictly a service provider.

14. ACCOUNT

You may register with us when purchasing items by telephone or by means of the website.  Please ensure any details you provide us with us are true, correct and up to date.  Inform us immediately of any changes to those details.  Please inform us immediately if you feel your account could be compromised in any way.  You can access and update your details at any time using the “Your Account” areas of the website.

We reserve the right to terminate accounts, remove or edit content or cancel an order at our discretion, but without charge to you.

15. PRIVACY & COOKIE POLICY

Full details of the information that we collect about you and how and why we use it are set out in the Privacy & Cookie Policy below:

In particular when you place an order, we collect certain personal and transactional information (e.g. name, address, email address credit/debit card details) to process your transaction and to send marketing information about similar goods and services.

We may use information we hold about you for the purpose of responding to your enquiries, fulfilling your order and delivering goods to you, sending marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud.  We may also transfer your data to third parties for the purpose of delivering any goods you have ordered to you, fulfilling order, analysing and profiling data, processing payments and providing customer service.

Where you have purchased or enquired about our goods or services we may provide you with information about similar goods, services or promotional offers.  If you do not wish to receive such information please inform us at the time you provide us with your personal data and contact details.  You will also be given the option to opt out of future communications in each electronic communication.  Where you have not previously enquired about, or purchased our products or services we will not send you information about them unless you have consented to receiving it.

Our Privacy Poilcy does not encompass sites maintained by other companies, affiliate sites or those sites who re direct to www.bestofhamshire.co.uk.  This also relates to sites you access or are re directed to from www.bestofhampshire.co.uk.

16. DATA PROTECTION

B of H is committed to protecting your privacy.  Any information collected about you, either during the registration or transaction processes, will only be used lawfully and in accordance with the Data Protection Act 1998.

We do not sell personal information collected by the website to any third party.  Transfer of personal data for data processing is only made to Google Analytics, WordPress or Mailchimp.

These third party data processors are outside the EU.  Notwithstanding this, we are under a duty to disclose or share your information to comply with any legal obligations.

Our website may contain links to other websites of interest.  B of H have no control over the content of these sites, and are no longer responsible for the protection and privacy of any information which you may provide having left our site by following one of these links.  As such the use of these websites is not governed by this privacy statement.

When you visit areas of our site, a “cookie” will be placed on your computer.  This is a small file that enable us to optimise the quality of your visit to our site.  Any information gathered by the cookie is solely for statistical analysis by Google analytics, age verification and for the shopping basket.  The age verification and basket cookies expire when you close your browser window.  A cookie in no way gives us access to your computer or any information about you, other than the data which you choose to share with us.  You may be able to set your web browser to reject cookies, although this may affect the quality of your visit.

17. WEBSITE USE

By using this website and agreeing to be bound by these Terms & Conditions, you acknowledge that B of H own or are licensed to use all copyrights, database rights, trademarks and other intellectual property rights in any part of this website or in any area of the business B of H.

Any persons, individuals or corporate, must obtain prior consent from B of H before using this website, its constituent parts and pages, or any of its content in any manner, other than in accordance with these Terms & Conditions.

18. LAW & JURISDICTION

These Terms & Conditions shall be governed and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English courts.

19. EVENTS BEYOND OUR CONTROL

We will not be responsible for any delay or failure if it arises from any cause beyond our reasonable control.